FAQs

We'd love to hear from you!  Don't hesitate to email us at help@naomiandprints.com if you can't find the answer to your question.

WHAT DOES IT MEAN TO BE GOTS-CERTIFIED?

The Global Organic Textile Standard (GOTS) is the highest level of certification available for organic fabrics, including ecological and social criteria. 

In order to receive this certification, our products are evaluated throughout the manufacturing process — from raw materials to their final fabrication as clothes. The use of harmful pesticides, toxic heavy metals, and chlorine bleach are strictly prohibited by the GOTS. The certification also requires that the dyes used meet certain safety requirements on toxicity and biodegradability. Even the snaps and buttons used on our products are required to be free from lead and other toxic substances.

The GOTS also requires that the factories that produce our products are required to provide safe working conditions and fair living wages for all of their employees.

Naomi & Prints is GOTS-certified, which means everything from the quality of our cotton and farming methods to the labor standards of our workers meets the highest standards. You can shop with confidence and peace of mind knowing that the product you’re buying is a certified organic and ethical brand. To find out  more about the GOTS certification, visit their website at https://www.global-standard.org/

 

WHAT TYPE OF INK ARE YOUR CLOTHES MADE OF?

Our clothes are printed using a water-based reactive dye ink. It is environmentally friendly and produces beautiful, vivid colors. These dyes are just as long lasting, but not nearly as harmful, as the dyes used on conventional cotton clothing.

 

HOW DO I TAKE CARE OF MY CLOTHES?

Organic cotton is easy to care for. It's a very durable fabric that, when taken care of, can last years and even gets softer with each wash. Wash the clothes in cold to warm water with a mild detergent and tumble dry low or air dry. Avoid using high heat, as that causes shrinkage of all cotton material. When washed properly, shrinkage should not be an issue for our clothes. 

 

HOW FAST WILL MY ORDER SHIP OUT?

We do our best to ship your goods within 24 to 48 hours of receiving the order. Our offices are closed on weekends, and any orders placed after 3:00 PM Friday will ship the following week. Orders placed over State and Federal holidays will be shipped following standard U.S. Post Office and UPS holiday shipping guidelines.

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

Visit our "Order Tracking and Returns" page to track your order.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards – Visa, Mastercard, Amex and Discover. Customers can also pay through PayPal, Apple Pay, Google Pay, and Shopify Pay as well. We do not accept personal checks, bank checks or money orders at this time.


WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?

Please note that we are unable to modify orders once they have shipped. If you need to add items to your order, please place a separate order for any item not in your original order. If you need to cancel the order or change quantities, please contact us via email at sales@naomiandprints.com. For product return instructions, please visit our "Order Tracking and Returns" page.